it is in jinxiu travel agency that i have my practice.there are six departments and i was in two departments: treatmemt department and ticket department. my job is receiving guests in the office and ordering plane ticket for costomers, and some times i also answered the phone, helping visitors understand traveling route of travel agency or taking tickets for them.
because tourism is a service industry, so i want to learn how to communicate with different people and learn some business about travel agency.must pay attention to others' every action and every movement, must learn the skill which converses with the visitor. this is i learns the most useful experience in the travel agency.
through this experience, i received some knowledge we must understand first as follows,
first, i ought to kown the traveling place’s inside and outside traffic and the environment protection.
second, the travel agency’s service regulations and management tips.
third, the travel agency’s nature and management business and management model.
travel agency is the professoinal organazation which provides traveling service for people. since the professioal nature, the tourism is the service industry. it provides meal, hotel, route etc service.
service atitude is very important in tourism. you ought to smile to every person in order to make them finding you are friendly. and i must strive for the opportunity. regarding this point, i have the depth experience. because is an intern, therefore the company cannot invest too many resources to you. the company thought the practiceborns with is the practice finished must return to the school tostudy, future not necessarily will be able in the practice unit work.often practised the unit to arrange the work for you, could not specially teach you more things. after i entered company period oftime, i realize this question. how then solves this problem? whenever after i complete the work task, i all
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